Strategic Lead, Customer Service & Governance

Coventry Building Society is seeking a Senior Manager – Customer Services Strategy and Governance to shape how Customer Service enables the delivery of the Group strategy and its “digital first, human always” mission. You will lead on the channel strategy, governance papers, and performance metrics, collaborating with senior leaders to prepare for governance forums including the Group Executive and Board.

This role is based at our Head Offices and involves travel between locations with a

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