Overview
The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all guests and staff within the casino. This role protects company assets, enforces operational procedures, and supports the overall customer experience. The Security Officer acts as a visible deterrent to potential risks, responds to incidents professionally, and ensures compliance with regulatory and company standards.
Responsibilities
- Ensure departmental procedures are followed through accurate checklist completion
- Execute all assigned duties efficiently during each shift
- Collaborate with Casino Managers and on-site security leadership during incidents
- Demonstrate a solid understanding of key security functions and protocols
- Proactively identify, escalate, and communicate potential risks
- Maintain awareness and control in crowd management situations
- Respond positively to direction and support from leadership
- Attend and contribute to pre-shift briefings
- Work effectively as part of a cohesive team
- Foster a communication style that promotes a positive and respectful work environment
- Recognise and respond to potential risks in a timely manner
- Focus on protecting staff, guests, company assets, and reputation
- Support and adhere to Health & Safety procedures across the site
Skills and Experience
- Holder of a valid SIA Door Supervisor Licence
- Minimum of 2 years’ experience as a Security Officer
- Strong understanding of compliance and security protocols
- Knowledge of current SIA legislative requirements
- Clear understanding of the importance and value of high customer service standards
- Proven ability to work effectively as part of a team
- Articulate and confident communicator
- Practical experience working in a high-volume, fast-paced 24/7 environment
- Fully flexible – able to work any shift, including days, nights, weekends, and holiday season, and adapt to changing schedules or duties as required by the casino
What We Offer
As well as an excellent salary, we offer a broad range of benefits dedicated to colleagues, including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Life assurance
- Employee assistance programme — a confidential helpline providing 24/7 advice and counselling
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
Flexible benefits — designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Travel insurance
- Health Screening
Rewards, Recognition, Development, and Events
- Genting Academy — online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
*Subject to eligibility.
Our Business
Genting Casinos is a leading leisure business in the UK, delivering outstanding service to customers in casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are committed to our values and to providing colleagues and customers with a fantastic experience. We are an inclusive and diverse employer and value the contribution of every individual. If you require any support in relation to your interview, such as guidance, advice, or adjustments, please contact us.
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