Overview
Your key purpose will be to support the Shop Manager in the day-to-day running of our Guildford shop, helping to maximise sales, deliver excellent customer service and generate vital income for Shooting Star Children’s Hospices. This is a varied and hands-on role where you will support the management of donations, merchandising, shop presentation and a team of volunteers, while ensuring an outstanding experience for our customers and supporters. In the absence of the Shop Manager, you will help ensure the smooth and efficient operation of the shop, maintaining high standards and driving sales performance.
Responsibilities
- Support the Shop Manager in the day-to-day running of the Guildford shop, helping to maximise sales, deliver excellent customer service and generate vital income for Shooting Star Children’s Hospices.
- Assist with the management of donations, merchandising, shop presentation and a team of volunteers, while ensuring an outstanding experience for customers and supporters.
- In the absence of the Shop Manager, help ensure the smooth and efficient operation of the shop, maintaining high standards and driving sales performance.
About you
This role requires experience of working in a retail environment, including supporting the day-to-day operation of a shop, delivering excellent customer service and handling cash and administrative processes. You will be a confident and organised individual with strong communication skills, the ability to prioritise a varied workload and a proactive approach to problem-solving. You will enjoy working with people and be able to motivate and support volunteers to create a positive and welcoming environment for customers and supporters. You will have a keen eye for merchandising and shop presentation, be comfortable using IT systems and EPOS reporting, and be able to adapt to changing priorities in a fast-paced retail setting. A flexible approach is essential, including a willingness to work weekends as part of a rota and provide support across other locations when required.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Reimbursed professional membership fees
- Eye care
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Please contact Joe Tooze, or 07973828895 if you have any questions about this role.
Anticipated closing date: 20/07/2026
Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.
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