Overview
We’re more than just a water company. We’re dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward‑thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve.
With nearly 10,000 colleagues, we’re looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future.
Key Responsibilities
- Lead and develop the Helpdesk team, ensuring high performance and clear objectives.
- Manage reactive work orders and ensure SLA compliance.
- Monitor KPIs, analyse performance trends, and implement improvements.
- Act as the main point of contact for estate‑related queries and stakeholder communication.
- Oversee complaints process and maintain accurate records for audit purposes.
What You’ll Bring To The Role
- Proven experience managing a Service Desk or Technical Support function (Facilities knowledge desirable).
- Strong leadership and stakeholder management skills.
- Excellent organisational, communication, and analytical abilities.
- Familiarity with property and facilities management systems (CAFM).
- A background in property would also be desirable.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
Perks
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family‑friendly policies and two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
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