Customer Service & Reservations Specialist

Company: Serco
Apply for the Customer Service & Reservations Specialist
Location: Stromness
Job Description:

NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH, is seeking a Customer Service Assistant for a full-time, permanent role offering 35 hours per week and a salary of £28,274.40 per annum pro rata plus benefits.

You will handle reservations by phone, email and in person, assist with check-in and boarding, and support the department to deliver high-quality passenger service. You will be a team player, proactive and committed to Serco values.

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Posted: July 21st, 2026