Overview
Holiday Inn London – Gatwick Airport — Reservations & Events Agent: Full Time 12 month contract
£26,436.80 per annum / £12.71 per hour, 40 hours per week (5 days)
What you will do
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
As Reservations and Events Agent you’ll be on the front line, delivering on our mission. You’ll provide attentive, customer-focused service, understand brand standards and enjoy working as part of a successful team.
What makes you a great fit
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? We’re on the hunt for a focused Reservations and Events Agent who knows what our guests want and can make their stay with us a dream come true.
You’ll be a master at taking reservations, chasing bookings and be in the know about all our food and beverage packages, ensuring that maximum occupancy and room rates are achieved. You’ll know who’s who and what’s what so that the reception team is kept up to date with occupancy levels, no-shows, VIPs and special events.
We’re also looking for someone who champions Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word about what we do. If we’ve got you SOLD then get in touch today.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. This means great flexibility if required. We are busier during evenings and weekends; shift patterns and contracted hours can be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
What you’ll be doing as Reservations and Events Agent
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and technology savvy
- Available to work when the team and customer needs you most
Requirements
- Excellent communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a relentless commitment to excellence.
Benefits
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Health, wellbeing and support
- A calendar of wellness activities, wellbeing walks and pay day treats
- Employee Assistance Programme, free confidential advice 24/7 for you and your family
- Healthcare Cash Plan options
Career growth
- Fully funded apprenticeship programmes
- Internal development programmes to support growth
- Monthly and annual team member service awards
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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