Professional Standards Unit Administrator – South Wales Fire & Rescue Service

Professional Standards Unit Administration Partner

The Professional Standards Unit Administration Partner delivers confidential, impartial, and secure administrative support to the Professional Standards Unit. The role supports the PSU Lead and PSU Caseworker by maintaining restricted records, coordinating case administration, and ensuring cases progress in line with Service procedures, standards and timelines.

Key responsibilities include:

• Maintaining restricted records related to conduct, behaviour, grievance, disciplinary and safeguarding matters.
• Coordinating case administration activities and tracking progress against service procedures.
• Ensuring strict confidentiality, accuracy and neutrality in all tasks.
• Operating strictly within defined boundaries while handling sensitive information.
• Providing support to the wider Colleague Support Partner team in People Services when workload permits.

Required skills and attributes:

• Exceptional confidentiality and discretion.
• High level of accuracy and attention to detail.
• Strong organisational and communication skills.
• Ability to work within defined procedures and maintain neutrality.

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