Program Assistant, London
On‑site – London, Verto Education
About Verto
Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States. We are building a more accessible, more impactful model of higher education. We are a fast‑growing, mission‑driven organisation creating transformational global experiences.
About the Role
This is a temporary position for the Fall semester that will begin in July and end in December. Reporting to the London Operations Manager, the Program Assistant works to create an inclusive environment that promotes Verto’s core values of compassion, transformation, vulnerability and responsibility. The role involves assisting with various administrative tasks, coordinating program logistics, and providing support to students and stakeholders.
Responsibilities
- Serve as the first point of contact onsite by greeting, welcoming, and directing them appropriately.
- Assist with coordination of program logistics, including travel arrangements, accommodation bookings, excursions, and cultural activities.
- Assist with the development and dissemination of program materials, including orientations, handbooks, and informational resources.
- Support program evaluation and assessment efforts, gathering feedback from participants and stakeholders to inform program enhancements.
- Contribute to the development and implementation of initiatives to enhance the overall student experience.
- Submit reports, paperwork, and projects on time and with attention to detail.
- Monitor student academic progress, update records, and take necessary academic actions while ensuring accurate reporting.
- Conduct Health & Safety inspections and student well‑being checks as directed.
- Fill in for Student Support Advisors as needed.
- Create and maintain a student‑centered environment by engaging regularly with students and guests.
- Support Student Club programs and initiatives to enhance student involvement.
- Educate students on Verto policies and procedures, including safety guidelines, Code of Responsibility, and Academic Actions.
- Preserve the confidentiality of personal information obtained during employment.
- Serve in an on‑call rotation to address community needs and respond to emergencies according to protocol.
- Educate students on Code of Responsibility, Academic Integrity, and Housing policies.
- Write incident reports promptly, ensuring clarity, accuracy, and appropriate detail.
- Follow up with students in crisis or confronted for policy violations to provide support.
- Provide academic support to students and elevate academic concerns as necessary.
- Assess student programmatic needs and address them proactively.
- Sign for deliveries and ensure all mail and packages are distributed accordingly.
- Provide administrative support to all team members as necessary.
Qualifications
- Fluency in English.
- Ability to work on‑site in an office environment.
- Bachelor’s degree in a related field or equivalent experience.
- Previous experience in student support, advising, or similar roles preferred.
- Excellent organizational, time management, and communication skills.
- Proficiency in relevant software applications and ability to learn new systems quickly.
- Ability to handle crisis situations calmly and effectively.
- Strong interpersonal skills and commitment to fostering inclusive communities.
- Knowledge of international education or study abroad programs is advantageous.
- Flexibility to work occasional evenings, weekends, and travel as needed.
Work and Environmental Conditions
- Program Assistants will be expected to attend overnight trips in which accommodations and schedule may differ from typical conditions.
- The work pace is continually fast‑paced and work is required for more than 4 hours at a time.
- The environment in which the job is performed outside may include exposure to extreme temperature, noise, heights, or other hazards.
Right to Work
You must have the legal right to work in the United Kingdom. Verto Education is unable to sponsor visas for this role.
Accessibility & Accommodations
Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.
Data Privacy
By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Equal Opportunity Employer
Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
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