Role Summary
At Forget Me Not, we won’t stop until every family who is facing uncertainty or living with the death of a child has the support they need and deserve. This role supports this vision by assisting the shop manager in developing and managing one of our shops to help generate vital income to fund our work. In this really hands‑on role, your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards.
Be the Forget Me Not Children’s Hospice’s “ambassador” in the local community delivering our organization’s key messages and promoting all aspects of the charity within the local area.
Main Duties and Key Responsibilities
- Help achieve and improve shop and online sales.
- Keep pricing, gift aid and online listings accurate and up to standard.
- Use sales reports to understand performance and spot opportunities.
- Deliver great customer service and ensure volunteers do the same.
- Represent the charity positively in the local community.
- Maintain strong merchandising and window displays.
- Keep the shop clean, safe and well‑presented.
- Open and close the shop as a keyholder and ensure safety requirements are met.
- Help secure good‑quality donated stock through local relationships.
- Sort, rotate, price and display donations safely and efficiently.
- Promote furniture collections and house clearances.
- Work with the shop manager to motivate, support and guide the team.
- Help with volunteer recruitment, training and day‑to‑day support.
- Complete admin and financial tasks accurately, including banking and record‑keeping.
- Keep records secure and confidential.
- Help maintain strong cash handling and security awareness.
We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.
Person specification
Skills and experience
- Excellent organisational skills
- Ability to communicate effectively both verbally and in writing
- Ability to motivate and influence people
- Strong team player with the ability to work hands on across any of the in‑store functions.
- Excellent standards of record keeping, both written and computerised
- Ability to work flexible, frequently unsocial hours
- Previous charity retail experience
- Previous experience managing a team
Education / qualifications
This role will involve evening and weekend work so flexibility is essential.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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