CCTV Operator

Responsibilities

• Monitor CCTV systems proactively
• Act as the first point of response by identifying incidents and escalating them calmly and professionally
• Liaise with security teams, emergency services, and campus stakeholders to report, log, and manage cases efficiently
• Provide clear, customer-focused communication during incidents and routine interactions
• Support a diverse student population, ensuring safety and reassurance for individuals from varying backgrounds
• Undertake all operational functions within a 24/7 customer focused security service

Requirements

• Significant levels of experience in a Control Room environment
• Working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and powers of arrest
• Good basic education required particularly in oral and written English
• Good knowledge of IT particularly data entry and retrieval, and Email, using Microsoft Office
• Previous experience of working in a customer focused environment, often as the first point of contact with the university community and general public

Core Competencies

Demonstrates expertise in monitoring CCTV systems and responding to incidents in a Control Room environment, while ensuring compliance with relevant legislation and providing exceptional customer service. Proficient in data entry and communication, supporting a diverse student population effectively.

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