Role Purpose
As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast‑paced airport passenger service environment providing quality passenger service, ticketing, check‑in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
What you will be doing
- Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check‑in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
- Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
- Manage operational logistics such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
- Perform other duties as assigned.
What we are looking for
- Prior Passenger Service/Airline experience required.
- Must be 18 years of age or older.
- Pass all pre‑employment testing including a drug screen, FBI background, and employment history.
- Ability to proficiently read, write and speak English.
- Must be available and flexible to work variable shifts, including weekends and holidays.
- Advanced computer skills.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Diversity
Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences and approaches of our global workforce are represented, and where everyone feels valued and can reach their full potential.
Education
High School or better.
Experience
Prior Passenger Service/Airline experience.
Licenses & Certifications
DRIVERS LICENSE.
Passenger Service Supervisor – Bilingual in English and Spanish • Edinburgh, Scotland, GB
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