Sales Assistant – Grosvenor Road, Belfast

Job Title: Sales Assistant – Grosvenor Road, Belfast

Job Reference: Grosvenor Road – GRO/26/07/10

Salary: £10.95 – £12.81 per hour (depending on age)

Job Type: Permanent, Part-time

Working Pattern: Hours may vary

Closing Date: 14 August 2026

Benefits

• Career development
• Enhanced public holiday rates
• Accredited training & support
• 28 days annual leave
• Pension benefits

Responsibilities

Customer Service

• Report for work in good time to begin work at the hours specified by the Manager.
• Serve all Customers with courtesy and efficiency, being cheerful and welcoming at all times.
• Appear well presented and professional in terms of dress code at all times. Where a Company uniform is provided, it must be worn in accordance with Company Policy.
• Work harmoniously and co-operate fully with all other members of the Store Team and Company Management to foster a good team spirit.
• Respond to any Customer queries or complaints as quickly and effectively as possible.
• Be able to work unsupervised and use your own initiative.

Sales

• Develop, use and share product knowledge with Customers when appropriate and encourage them to buy our merchandise.
• Operate all promotional services to Customers in accordance with Company Policy and ensure that Customers are offered the correct number of sales promotion items they are entitled to as part of any Promotion offered by WineFlair.
• Assist with the attractive and accurate merchandising of goods, maintaining standards of presentation and display within your Store.
• Adhere to all Licensing Legislation & Company Challenge I.D. Policy.
• Understand and ensure compliance with all Age Restricted Legislation, including Alcohol, Tobacco, Lottery, Fuels, Lighters, Solvents, Razors, Blades etc.

Cash Handling

• Be fully aware of all cash and credit/debit card handling procedures and adhere to them scrupulously.
• Identify the causes of till shortages through discussion with the Store Manager to ensure they are not repeated.
• Monitor the amount of money in the till to ensure it remains at an acceptable level.
• Ensure all Company Credit/Debit Card procedures are adhered to at all times.

Stock Control / Line Counts / Deliveries

• Accept all deliveries during your shift and adhere to delivery policies and procedures.
• Put away products, goods and items from deliveries either on the Shop Floor, Fridges or Store Room.
• Conduct Line Counts of stock as requested, ensuring all relevant stock on the Shop Floor, Fridges and Store Rooms is counted.
• Check dates and rotate stock accordingly when replenishing shelves and fridges.

Availability

• Attend meetings and training programmes as required by senior management.
• Be flexible to cover absenteeism and work extra hours when required.
• Be flexible regarding location of work and willing to work in other WineFlair stores when required.

Health & Safety

• Be fully conversant with and comply with WineFlairs Health and Safety at Work Policy.
• Adhere to all Health & Safety legislation, regulations and requirements.
• Observe correct Manual Handling procedures at all times.
• Observe the correct Working at Heights procedures at all times.
• Follow food hygiene procedures in line with company policy and legal requirements.
• Be familiar with the location and use of all fire extinguishers and emergency/fire evacuation procedures.
• Observe WineFlairs No Smoking Policy and only smoke in designated areas.

Security

• Ensure that WineFlair property and equipment are safeguarded at all times and report any damage, loss or incidents to the Manager.
• Inform the Manager of any suspicious circumstances or potential security risk.
• Maintain professional confidentiality at all times.
• Ensure Company Opening & Closing procedures are adhered to, including Company Security procedures relating to Mag Locks and lone working.

Other Duties

• Carry out duties specified by the Manager relating to stock replenishment, pricing and coding merchandise.
• Carry out housekeeping duties to maintain the highest standards of cleanliness, appearance and hygiene.
• Participate in forwarding suggestions for the improvement of the company.
• Develop positive relationships and good communication with colleagues and team members.
• Carry out any other duties relating to the position as may be deemed necessary by management.

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