Job Description
Who we are
Envision Intelligent Solutions
We are currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY .
What we offer
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Paid Annual Leave, plus bank holidays (Holiday buy back option available)
Full Time (42 hours per week, 4 on 4 off shifts)
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
What you will do:
Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
Answer intercoms and inbound telephone calls professionally, quickly and effectively
Effectively use the telephone systems and follow the guidance of the company policy and procedures
Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
Report any operational difficulties and problems to the supervisor on duty
What we look for
The ability to work under pressure, to be self-motivated and able to work independently or as a team member
The ability to prepare letters, reports and documents in an accurate and concise manner
The ability to communicate diplomatically and effectively, both verbally and in writing
Sufficient investigative skills to identify the root cause of any problems identified
SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
IT literacy and a minimum of grade C in English and Maths.
WHJS1_NI
…