Customer Service Manager

The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively.

Client Details

This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.

Description

• Lead and manage the customer service team to deliver excellent customer support.
• Develop and implement strategies to improve customer satisfaction and retention.
• Oversee the resolution of customer complaints and queries in a timely manner.
• Ensure compliance with company policies and industry standards in customer interactions.
• Monitor and analyse customer service metrics to identify areas for improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Train and mentor team members to achieve their full potential.
• Prepare and present reports on customer service performance to senior management.

Profile

• Proven experience in a customer service management role.
• Experience on SAP.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using customer service software and tools.
• Excellent communication and interpersonal skills.
• A proactive and results-driven mindset.

Job Offer

• Competitive salary ranging from £48,000 to £52,000 per annum.
• Permanent position offering job security and growth potential.
• Opportunities to work within a reputable industrial/manufacturing organisation.
• Supportive company culture focused on professional development.
• Generous holiday leave and additional benefits package.
• Hybrid working.

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