Mobile Service Engineer – Peterborough

Purpose of the Role

Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro‑Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer’s products on customer’s premises when requested. Performs visual or operational checks to locate worn, dirty or maladjusted parts. Carries out technical inspections or uses technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. Requires thorough inspections of accident‑damaged machines and produces accurate reports to enable repair. Operates for the greater period without direct supervision, observing all company and site Health & Safety requirements at all times.

Reports to: Field Operations Manager

Direct Reports: None

Location: Peterborough, UK

Responsibilities

• Represent Terberg DTS Service Department in the field and display the highest standards of appearance, manner and technical ability.
• Work as an effective member of the Service Department.
• Perform tasks and assignments issued by the Service Department, either by oral instruction or in the form of electronic work instructions.
• Determine own repair and maintenance techniques, undertake equipment selection, proper materials and implement correct safety measures (e.g., eye protection, suitable clothing).
• Obtain agreement from the customer that the work has been completed as required/requested, and, when necessary, obtain signature and purchase order number.
• Perform all relative administrative procedures to acceptable standards.
• Perform all inventory procedures related to vehicle parts stock to maintain an accurate account of components carried and used.
• Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and Safe System of Work procedures.
• Understand the Company’s Health & Safety Policy and work safely, cooperating to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and ensure all staff are responsible for safety in their own working area.
• Attend all training courses and seminars as the business requires.
• Keep all company equipment in a clean, safe and presentable manner (e.g., company vehicles).
• Keep company supplied equipment secure at all times.
• Use mobile phones in line with current legislation.
• Work with all departments, particularly with projects that are being explored or implemented.
• Be prepared to work additional hours when required, which may include out‑of‑hours call‑out.
• Be prepared to work away from home on customer’s vehicles either with or without workshop facilities, which may involve unsociable hours to ensure completion of the job.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required

• High attention to detail without sacrificing quality.
• Flexible approach to work.
• Ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communication skills, both verbal and written, and the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Ability to manage own workload independently, prioritise tasks.
• Self‑motivated with the ability to challenge the status quo, research and offer suggestions for problem solving.

Critical Knowledge Required

• Knowledge of current road traffic law (e.g., speed limits, van weight restrictions, driver’s hours).
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience required

• City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
• Substantial experience in auto‑electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment and experience working with a range of heavy goods / specialist vehicles.
• UK valid driving licence.

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro‑rated to 20 days plus Bank Holidays for a 4‑day working week).
• Enhanced Pension Scheme and DIS Benefit: Company contributes 4% of total salary into pension scheme, and 3× basic salary Death In Service.
• Employee Assistance Programme: Access to 24‑hour helpline for support with life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan, allowing claim of cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with an online 24/7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: Mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy.
• Occupational Health Support and Health Surveillance: Comprehensive occupational health support.
• My Benefits Platform: Discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Free, independent advice on mortgages.

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