Ecommerce CX & CRM Specialist

Sphere Digital Recruitment Group is seeking a Customer Service & CRM Specialist in London. The role blends customer operations with hands-on CRM, ideal for someone who enjoys balancing customer experience, problem-solving and marketing execution.

Approximately 70% customer operations and 30% CRM, with responsibility for campaign orchestration, loyalty programme support and cross-functional collaboration with marketing and fulfilment teams.

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