TechnicalOperationsManager|Upto60,000+Bonus|Hybrid(Uxbridge)|IT
We’relookingforaTechnicalOperationsManagertoleadourTechnicalSupportandFieldServicesteams,ensuringthedeliveryofexceptionaltechnicalsupport,operationalexcellence,installationquality,andcustomerservice.
Thisisafantasticopportunityforsomeonewhoenjoyscombiningpeopleleadership,technicalproblem-solving,operationalperformance,andcontinuousimprovementinafast-pacedtechnologyenvironment.
Whatyou’llbedoing
- LeadinganddevelopingTechnicalSupportandFieldServiceteams
- Actingastheseniortechnicalescalationpointforcomplexcustomerandoperationalissues
- DrivingSLAperformance,servicequalityandcustomersatisfaction
- Managinginstallationquality,audits,andtechnicalstandards
- WorkingwithOEMs,dealergroupsandthird-partyinstallationpartners
- MonitoringdeviceperformanceandoperationalKPIstoimprovereliabilityandservicedelivery
- Implementingprocessimprovementsanddrivingoperationalexcellence
- Supportingcompliance,certificationactivitiesandtechnicalgovernance
Whatwe’relookingfor
- ProvenleadershipexperiencewithinTechnicalOperations,TechnicalSupport,Engineering,ServiceDeliveryorFieldServiceManagement
- Strongknowledgeoftelematics,connectedvehicles,GPS/GNSS,CANBus,vehicleelectricalsystems,remotediagnosticsandvehicleintegration
- Experiencemanagingtechnicalteamsandthird-partyserviceproviders
- Adata-drivenapproachtoproblemsolvingandcontinuousimprovement
- Excellentstakeholdermanagementandcommunicationskills
- Auto-electricalqualificationsorequivalentautomotiveelectricalexperiencedesirable
- FullUKdrivinglicence
Whyapply?
- Hybridworkingenvironment
- Opportunitytoleadandshapeacriticaltechnicalfunction
- Exposuretoinnovativeconnectedvehicletechnologies
- Collaborativeandsupportiveteamculture
- Excellentcareerdevelopmentopportunities
TechnicalOperationsManager|Upto60,000+Bonus|Hybrid(Uxbridge)|IT…
