CX Insight & Journey Leader

Ayvens seeks a CX Manager to lead customer insight and experience strategy, reporting to the Head of Customer Success. You will own Voice of Customer, analyze data, and drive journey improvements across channels, ensuring accessibility and inclusion. You will collaborate with product, digital, compliance, and risk teams to embed customer-centric design.

The role focuses on consumer duty, governance, and data-driven decisions to enhance customer outcomes and loyalty within a regulated environment.

#J-18808-Ljbffr…