Global IT Support Leader – Self-Serve & 24/7 Coverage

Roku is seeking a senior IT leader to manage a distributed employee IT support team across EMEA and India. You will own incident response, onboarding/offboarding, and executive support, delivering high-quality, global coverage.

The role emphasizes driving a follow-the-sun support model, setting SLAs, and partnering with security, People, and Finance to scale IT operations while moving toward automation and self-service.

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