Responsible for providing comprehensive administrative support to the breast services team.
To work flexibly and develop a good effective working relationship with all the staff within the Trust and with external candidates.
Deal with telephone enquiries, relaying accurate information. To make sure all phone calls are handled confidentially, professionally and in a timely manner.
To carry out designated duties relating to and connected with data input/typing and retrieval using Trust PAS, Filefast and other software systems in use within Breast Services.
Main duties of the job
- Provide a high-quality service by actioning tasks arising from breast clinics; ensuring clinical coding is entered in patient’s record from documentation, including updating I.T systems, completing ITP (inter transfer provider forms) and image transfer and escalated to the Senior Medical Secretary for resolution, if required.
- To actively monitor and book appointments for Breast Services using the relevant IT software systems.
- To handle any queries or telephone enquiries in an accurate and professional manner and seek advice when required.
- To deal with patient’s notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained.
- Manage own workload by prioritising tasks accordingly to meet deadlines, acting upon own initiative and highlighting problems to the breast services secretaries.
- To ensure the effective and efficient delivery of the clinical administration function and carry out ad-hoc duties e.g., sort post, filing, photocopying, and scanning etc.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
Provide a high-quality service by actioning tasks arising from breast clinics; ensuring clinical coding is entered in patients record from documentation, including updating I.T systems, completing ITP (inter transfer provider forms) and image transfer and escalated to the Senior Medical Secretary for resolution, if required.
To actively monitor and book appointments for Breast Services using the relevant IT software systems.
To handle any queries or telephone enquiries in an accurate and professional manner and seek advice when required.
To deal with patients notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained.
Manage own workload by prioritising tasks accordingly to meet deadlines, acting upon own initiative and highlighting problems to the breast services secretaries.
To ensure the effective and efficient delivery of the clinical administration function and carry out ad-hoc duties e.g., sort post, filing, photocopying, and scanning etc.
Person Specification
- NVQ BUSINESS & ADMIN
- EXPERIENCE USING MICROSOFT OFFICE
- GOOD ORGANISATIONAL PLANNING SKILLS
- ABILITY TO PRIORITISE WORKLOAD
- GOOD COMMUNICATION SKILLS
- GOOD TELEPHONE MANNER
- FLEXIBLE APPROACH TO WORKING ARRANGEMENTS
- FRIENDLY, ENTHUSIASTIC, RELIABLE, HARD WORKING, PROACTIVE, TEAM PLAYER, MOTIVATED, CALM
- PREVIOUS EXPERIENCE IN NHS OR HEALTH SETTING
- PREVIOUS EXPERIENCE IN SEC/ADMIN ENVIRONMENT
- KNOWLEDGE OF NHS ADMIN SYSTEMS/PROCEDURES
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Gateshead Health Foundation Trust, Queen Elizabeth Hospital
Gateshead Health Foundation Trust, Queen Elizabeth Hospital
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