Essential Roles & Responsibilities
Take the next step in your career now, scroll down to read the full role description and make your application.Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing platforms, ensuring compliance with financial services regulationsImplement network configuration changes using approved templates and security baselines, maintaining audit trailsValidate device configurations, firmware posture, and compliance with golden standards and sector-specific requirementsSupport onboarding of new sites/services using Zero-Touch Provisioning (ZTP) and Infrastructure-as-Code pipelinesManage routing policies, QoS, wireless performance tuning, and load balancer configuration updatesCollaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are metContribute to CMDB enrichment through topology validation and asset reconciliationSupport automated impact assessments and change risk analysis, with a focus on operational resilienceParticipate in continuous service improvement (CSI) initiatives, such as monitoring optimisation and capacity analysisProvide technical guidance and mentoring to Level 2 engineersFinancial Services & Regulatory ComplianceEnsure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC)Maintain documentation and audit trails for all changes, incidents, and compliance activitiesSupport risk assessments, compliance reviews, and operational audits as requiredIntegrate regulatory requirements and security controls into network designs and operationsGovernance & ReportingMaintain accurate incident, request, and change records in ServiceNowProduce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performanceSupport governance initiatives including process improvement, risk analysis, and post-implementation reviewsKey SkillsAdvanced routing & switching (BGP/OSPF, ACLs, NAT)SDWAN technologies (e.g. Fortinet, Cisco)Wireless LAN operations and performance tuningFamiliarity with F5 or equivalent load-balancing platformsExposure to automation or scripting (Python, Terraform, Ansible)Strong troubleshooting and analytical skillsExperience with network compliance, configuration management, and infrastructure documentationFamiliarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible)Behavioural Competencies – Organisational & Behavioural FitEssential:4+ years’ hands-on experience in network engineering, including advanced support and implementation for regulated/financial environmentsStrong understanding of network principles, design, operational environments, and compliance requirementsProven experience with complex incident resolution, change management, and performance optimisationExperience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS)Effective under pressure; strong written and verbal communicationFamiliarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNowSASE management (Fortinet / Netskope)Fluent xwwtmva written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive level stakeholdersHighly Desirable:Experience in managed service or telecom environments, especially for financial services clientsHands-on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager)Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5)Experience with SolarWinds, Infoblox, Zero-Touch Deployment, automation toolsCritical Competencies – General FitPersonal Attributes:Technical leader and mentor, passionate about advanced troubleshooting and optimisationStrong compliance and risk awareness, with attention to regulatory detailShift & Working Pattern:Standard business hours, with participation in an oncall rota as requiredOccasional weekend engineering coverage will be required, typically limited to a small number of planned weekends per year, to support business continuity, resilience testing, or disaster recovery activities…