Denroy Sales Administrator Role
Internal and External
Location: Denroy Ltd, 911 Baloo Drive, BangorDepartment: Commercial DepartmentReport to: Customer Service Team LeaderWeekly Paid Hours: 37.5 hoursWorking Hours: MondayThursday 8:00am5:00pm, Friday 8:00am1:30pm
As a local family-owned company since 1972, we have great pride in our company culture, support the local community and provide opportunities. Denroy Limited is a leading supplier of plastics injection moulding solutions to a number of industries worldwide.
Working within a busy office environment, we are looking for a fast-learning Sales Administrator who is able to support colleagues with an increased workload.
Responsibilities
You will:
- Deal with customers via email and telephone calls to provide informative and accurate information on products and services we offer to customers.
- Generate and process invoices.
- Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries.
- Manage time and workload effectively to ensure the highest standards of service.
- Liaise with the warehouse team and other departments regarding orders and deliveries.
- Manage time and workload effectively to ensure the highest standards of service.
- Maintain current business and update pricing/contracts.
- Manage order books, including working closely with production to ensure alignment with factory capacity.
- Follow up on actions resulting from weekly Sales & Operations meetings where necessary.
- Ensure alignment between Denroy and customer KPIs, including delivery performance.
Essential
- Degree educated or equivalent experience.
- Successful candidate should have a minimum of 5 GCSEs (or equivalent) with Grade C or above, including English and Maths.
- Proficient IT skills, including Excel.
- Extremely organised, with the ability to prioritise decisions when faced with competing priorities.
- Excellent verbal and written communication skills with great interpersonal skills and the ability to communicate at all levels.
- Proven track record of problem solving and working in a fast-moving environment.
- Experience working in an environment looking after customers’ accounts.
- Excellent time management.
- Experience of working with multiple customer portals.
Desirable
- Level 3 Excel Spreadsheet.
- Experience on digital systems inputting and manipulating data and pricing products.
- Strong customer service skills.
- Handle incoming enquiries from customers via email and telephone.
- Maintain a professional and strong relationship with customers.
- Ability to work individually and as part of a team.
- Ability to adjust to change.
- Keen to develop within the company.
Benefits
- Flexitime policy.
- Full in-house training.
- Staff Discount Scheme.
- Annual leave increasing in line with length of service.
- Electric Vehicle charging ports.
- Yearly allowance for branded clothing merchandise.
- Secure, free onsite parking.
- Free tea, coffee, milk and fruit provided.
Additional Information
This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy.
Please note:
- We are not a licensed UK visa sponsor.
- All applicants must have the existing right to work in the UK at the time of application.
Closing Date: 7th August 2026 at 13:00 hrs
WHJS1_NI
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