Company: Travel Trade Recruitment Limited
Location: West Midlands
Job Description:
Travel Trade Recruitment Limited is seeking an experienced Call Centre Operations Manager for a Birmingham-based tour operator. You will take overall responsibility for day-to-day operational performance, drive sales and customer service improvements, and oversee ticketing and administration to enhance the end-to-end customer journey.
The role requires strong leadership, a track record of improving sales and efficiency, and the ability to manage crises and deliver data-driven decisions.
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Posted: July 27th, 2026