Technical Engineer

Provide on-site fault-finding and breakdown support for the manufacturer’s domestic boilers and hot-water products across the East Anglia region . You’ll also handle phone-line support on a rota and assist the sales team with occasional installer events and training sessions.

Package: Company van, tablet, mobile, 22 days’ holiday (+ bank holidays), pension, bonus, private health (after qualifying period)

DETAILS

• Job Type: Full Time, Field-Based.
• Department: Technical Services
• Salary range: £35,000–£40,000 (depending on experience) + £150 per Saturday rota
• Experience: Entry
• Education:
• Job Location: England , United Kingdom

Job Expectations

• Proven boiler fault-finding/breakdown experience (ideally 5+ years).
• Current ACS Core & Boiler tickets (CCN1, CENWAT).
• Full UK driving licence and residence within the region.
• Strong customer skills, good IT knowledge, and self-motivation.
• Desirable: Air-source heat-pump or F-Gas Cat 1 certification.

What we offer

• Company van, tablet and mobile.
• 22 days’ holiday, rising after 2 years (+ bank holidays).
• Company pension (post-probation).
• Private health insurance after 2 years.
• Performance bonus.

Key Responsibilities

• Diagnose: and repair boiler faults at customer premises.
• Cover: the technical helpline (weekday and Saturday rota).
• Support:
• Monitor: and mentor local service agents, ensuring standards and stock levels.
• Deliver: product training to installers and agents (presentations & live demos). customer complaints quickly and cost-effectively.
• Contribute: ideas and feedback to the wider technical team.

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