Customer Success And Sales Advisor

About Our Client

Our client is a well-established organisation within the retail sector. They operate as part of a medium-sized team, focusing on delivering high-quality products and services to their customers in the healthcare industry. Their commitment to excellence ensures a professional and rewarding work environment.

Job Description

• Engage with customers to understand their needs and provide tailored product recommendations.
• Allocate a significant portion of time (80%) to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role.
• Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.
• Identify upsell and cross-sell opportunities during calls, quotes, and follow-up.
• Manage and grow a portfolio of smaller accounts with a consultative approach.
• Share customer insights, feedback, and improvement ideas with relevant teams.
• Build and maintain strong relationships with customers to ensure long-term satisfaction.
• Handle customer queries, complaints, and feedback in a professional and timely manner.
• Collaborate with internal teams to ensure efficient order processing and delivery.
• Identify opportunities to upsell and cross-sell products to enhance sales performance.
• Meet and exceed individual and team sales targets within the retail environment.
• Maintain accurate records of customer interactions and sales activities.
• Stay updated on product knowledge and industry trends to provide informed advice to customers.

The Successful Applicant

• Proven track record in sales, account management, or customer success – ideally in B2B or healthcare.
• Confident communicator with the ability to build trust and influence decisions.
• Skilled in managing sales pipelines, campaigns, and customer support cases.
• Competent in CRM and ticketing systems (e.g.,Creatio, Salesforce).
• Able to balance revenue targets with a customer-first mindset.

What’s on Offer

• Competitive salary of £28,000 with commission (OTE 33k)
• Permanent position based in Manchester with opportunities for growth.
• Comprehensive training and development programmes.
• A supportive and professional work environment in the retail industry.
• Potential to build a rewarding career as a Customer Success and Sales Advisor.

Customer Success and Sales Advisor • Manchester, England

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