About the job:
The post holder will be responsible for managing all event, conference, and meeting room catering booking enquiries from both internal and external customers, delivering a professional, responsive, and customer-focused service. They will act as the primary point of contact for catering enquiries, providing accurate information on menus, availability, pricing, and service options. On a weekly basis, the post holder will collate all confirmed catering bookings and produce clear and accurate function sheets for the relevant catering teams, ensuring they have sufficient information to plan staffing, food preparation, and service delivery.
About the person:
Candidates should demonstrate clearly how they meet the following essential criteria:
- A minimum of 5 GCSE’s at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
- A minimum of 3 years’ relevant experience collaborating directly with customers in an events, conferencing, and meeting’s role.
- A minimum of 2 years’ experience working in a hospitality/events bookings role to including direct collaboration with the kitchen team.
- Experience of customer/client data capture and maintenance on a CRM and booking management system.
This is not an exhaustive list. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
What we offer:
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more on our website.
Queen’s University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality. For further information on our commitment to Equality, Diversity and Inclusion, please visit our website.
If you are an international applicant and don’t already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application.
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