ServiceNow DevOps Delivery Leadership | Independent Consultant Engagement | 7-Month Assignment […]

ServiceNow DevOps Delivery Leadership

Independent Consultant Engagement | 7-Month Assignment | Immediate Start

Our client, a global provider of technology services to multinational organisations, is seeking an experienced consultant to provide ServiceNow DevOps delivery leadership within a complex enterprise environment. The engagement requires a combination of technical leadership, delivery governance, platform expertise and stakeholder management to support the ongoing evolution, stability and performance of the ServiceNow estate.

Scope of Services

• Provide leadership and coordination across the ServiceNow DevOps function, ensuring the effective delivery of agreed platform objectives and priorities.
• Lead and direct DevOps delivery activities across client, supplier and third-party teams, promoting collaboration, accountability and continuous improvement.
• Guide the prioritisation and management of platform demand, including incidents, changes and enhancement initiatives, ensuring alignment with business priorities.
• Oversee the end-to-end DevOps lifecycle, including CI/CD pipelines, release management, deployment processes and environment governance.
• Assess and enhance the DevOps operating model, embedding best practices in automation, monitoring, standardisation and service reliability.
• Establish and maintain appropriate governance forums, reporting structures and stakeholder engagement activities to support effective decision-making and delivery oversight.
• Act as a senior liaison across business stakeholders, IT teams, systems integrators and technology vendors, ensuring alignment on priorities, risks and delivery outcomes.
• Define, monitor and improve delivery KPIs, service performance measures and operational metrics, driving continuous optimisation and platform scalability.

Expected Outcomes

• Improved effectiveness and maturity of the ServiceNow DevOps operating model.
• Enhanced release governance, deployment controls and platform stability.
• Improved CI/CD practices and automation capabilities.
• Increased visibility of delivery performance through KPIs and reporting.
• Stronger coordination across stakeholders, suppliers and delivery teams.
• A roadmap for ongoing service improvement and platform optimisation.

Required Experience and Expertise

• Significant experience providing leadership for enterprise-scale DevOps functions and technology delivery teams.
• Strong ServiceNow expertise across platform development, operations, release management and service delivery.
• Proven experience leading multi-disciplinary teams and coordinating delivery across multiple suppliers and stakeholders.
• Hands-on experience with Agile delivery models, backlog prioritisation and demand management.
• Strong understanding of CI/CD practices, release management, deployment processes and integration architectures.
• Experience establishing governance frameworks, operating models and performance management approaches within complex enterprise environments.
• Excellent stakeholder management, communication and facilitation skills, including experience working with senior business and technology leaders.

#J-18808-Ljbffr…