Global Account Manager
Location: Belfast
Department: Account Management
Reports To: Director of Client Operations
Employment Type: Full-time
About the Role
Frank Body is looking for a Global Account Manager to take ownership of a portfolio of medium and large retail and wholesale accounts. This role consolidates and expands on responsibilities currently managed across the team, bringing order management, financial operations, compliance, vendor onboarding, stock planning, and line review management under a single point of accountability. The Global Account Manager will be the primary commercial and operational contact for their accounts, building strong relationships through regular meetings, business reviews, and hands-on problem resolution.
About Frank Body
Frank body is Australia’s cheeky, cult-favourite skincare brand that turned a humble coffee scrub into a global phenomenon, now stocked with major retailers across AU/NZ, the US, UK and EU. Since launching, we’ve built a loyal, engaged community around high-performance, ingredient-led body care, backed by a reputation for straight-talking honesty (we call it #letsbefrank). We’ve grown from a small Australian startup into an established international brand without losing the humour, warmth and fun that got us here. Join a close-knit, fast-moving Client Operations team at the centre of that growth story.
Key Responsibilities
Account Management & Customer Relationships
Own and grow a portfolio of medium and large accounts ($500K+ in annual revenue), serving as the primary point of contact for day-to-day and strategic needs.
Lead customer-facing meetings, business reviews, and account planning sessions, building trusted relationships with buyers and cross-functional stakeholders.
Manage order entry and order management end-to-end, ensuring accuracy, timeliness, and alignment with customer requirements.
Proactively identify and resolve customer issues, escalations, and service disruptions, acting as the point of resolution for account-level problems.
Financial Operations
Manage accounts receivable (A/R) for assigned accounts, including monitoring payment status, following up on outstanding balances, and coordinating with finance on collections.
Own the deductions process: investigating, validating, and resolving customer deductions and chargebacks in a timely manner.
Compliance & Vendor Setup
Ensure accounts remain compliant with retailer/customer requirements, including routing guides, packaging specifications, labeling, and vendor scorecards.
Manage new vendor set-up processes, coordinating with customers and internal teams to complete onboarding documentation, EDI requirements, and account configuration.
Stock & Supply Planning
Proactively monitor inventory positions and partnering with supply chain/planning teams to prevent out-of-stocks or overstock situations.
Anticipate demand shifts and communicate risks or opportunities to internal stakeholders ahead of time.
Line Reviews
Manage line review timelines end-to-end, ensuring internal and customer deadlines are tracked and met.
Prepare and maintain all line review documentation, presentations, and supporting materials in partnership with sales, marketing, and product teams.
Who You Are
You’ll probably enjoy this role if you:
Love building relationships and creating great customer experiences.
Thrive in fast-paced environments where every day looks different.
Enjoy being organised and keeping lots of moving pieces on track.
Are naturally proactive and like solving problems.
Love working collaboratively across different teams.
Have a genuine interest in beauty, skincare or consumer brands.
We’d Love It If You Have
Essential
Around 2+ years’ experience in Account Management, Customer Success or Sales Support.
Experience managing customer relationships.
Excellent communication and organisational skills.
Strong attention to detail.
The ability to juggle multiple priorities while staying calm under pressure.
Bonus Points
Experience in beauty, skincare, FMCG or consumer goods.
Experience working with retailers.
Familiarity with ERP or EDI systems.
Knowledge of order management, inventory planning or vendor onboarding.
Experience preparing presentations or supporting line reviews.
Don’t tick every box? We’d still love to hear from you. We’re more interested in finding someone who’s eager to learn, takes ownership and loves working with people.
What Success Looks Like
After your first year you’ll have:
Built trusted relationships with your customers.
Helped launch exciting new products into key retailers.
Managed your accounts confidently and independently.
Kept stock flowing smoothly and customers happy.
Become a key part of Frank Body’s global growth.
Skills:Account Management Relationship building Key Account Development Project Management
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