XP348 NPAS Flight Dispatcher **External**
Location Wakefield
£27,204 – £31,749 per annum plus 20% shift allowance and weekend enhancements
THE FOLLOWING VACANCY HAS BEEN ADVERTISED EXTERNALLY
NPAS Operations Centre
National Police Air Service, Wakefield
Flight Dispatcher
Career Progression Scale 4 to Scale 52 full-time permanent posts (37 hours)
CLOSING DATE 16th August 2026.Scale 4 Salary: £27,204 to £29,859 and Scale 5 Salary £30,333 to £31,749 rising incrementally. In addition, 20% shift allowance and 14.16% weekend enhancements (as applicable). This takes the total salary to £36,303 to £42,629 for Scale 4.
The National Police Air Service (NPAS) is the national provider of air support to all the Police Forces of England and Wales with West Yorkshire Police currently being the lead Force.
NPAS is looking to recruit Flight Dispatchers to join our Operations Centre based in Wakefield.
We need you to ensure and support the efficient and safe deployment of air assets to Police forces. Receiving, recording, and communicating information regarding requests for specialist air provision; maintaining the trust and confidence of aviation staff and customers nationwide.
The role includes considering multiple requests and prioritising deployments in accordance with procedures. Full training will be given to support this.
This challenging and exciting opportunity would suit candidates with excellent communication skills both verbal and written. Capable of dealing with challenging customers with empathy and understanding in a fast-paced and safety-critical environment.
You will be playing a critical role in the arrest of offenders and ensuring public safety, often at major, high profile events nationally. You will also require a working knowledge of computerised systems such as databases and information input and recording.
The NPAS Operations Centre provides around-the-clock service. NPAS Flight Dispatchers are therefore required to work shifts, provide 24/7 cover in accordance with departmental working patterns, occasionally work at other locations as may be reasonably required.
We offer generous entitlements and supportive policies to enable a better work-life balance. Some of which are listed below:
- Generous annual leave allowance – 25 days per year (pro-rata) rising to 30 days after 5 years
- Public holidays
- Generous local government pension scheme
- Access to a range of occupational health facilities
- Employee assistance service – accessible 24/7 and providing counselling and financial advice for you and your immediate relatives.
- Cycle to work scheme
- Sports and social clubs with discounted tickets for events
- Access to the national high street “Blue Light” discount scheme
The NPAS Ops Centre work 12-hour shifts (with an occasional 8-hour shift). As a dispatcher you would usually work two dayshifts (0700hrs to 1900hrs) followed by two nightshifts (1900hrs to 0700hrs), followed by four rest days. Different shifts are applicable for job share roles.
As part of the selection process you will be asked to undertake a typing test.
The 2024 version of the Competency Values Framework applies to this process. Please disregard the link to the 2016 version which is contained in the ROLE PROFILE.
The post is suitable for job share.
For roles which are advertised as Career Progression Schemes, individuals will be appointed to the bottom scale point of the appropriate grade within the scheme, based on the role entry requirements. Full progression through the scheme may be subject to attaining a specific qualification or successfully passing an assessment or review .
Any shift enhancements/weekend allowances are based on the published Force pattern any deviations from this could mean the enhancements/allowances may differ or not apply, for full details refer to staff Terms & Conditions.
West Yorkshire Police is committed to fostering a diverse and inclusive workforce and the National Police Air Service (NPAS) is proud to serve all communities across England and Wales. We are committed to building a service that reflects a wide variety of skills, perspectives and backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic Backgrounds, females, and those with disabilities who are currently under-represented within West Yorkshire Police and NPAS. Disability is not necessarily a bar to application or success in this role and all applications are assessed individually. By addressing and improving our representation we can better reflect all the communities we strive to serve. Please contact our Resourcing team if you have any questions relating to this, or you wish to discuss reasonable adjustments in the recruitment process or beyond into role. All applications will be fairly and rigorously assessed by West Yorkshire Police / NPAS.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
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