SF Partners are working for one of our established clients in CV34 who are looking to bring additional administrative support into their team.
Salary: £28,000 – £30,000 Working pattern: full time Monday to Friday with one day working from home per week
This role is responsible for the processing of retrospective customer discounts and pricing queries in a timely manner while providing strong professional customer service. It demands curiosity in seeking further development in our processes by highlighting opportunities to improve customer experience, control and efficiency.
– Claim back & Promotional support administration: critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.
– Sales commission administration: Create approved customer agreements, process & confirm claims, track & forecast spend throughout the year and provide monthly accruals. Ensure claims are accurate and processed in a timely manner.
– Display claims – critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.
– Price queries: Review pricing queries in timely manner, creating credit note where required and chase through to payment. Ensure that the customer expectations are managed through the process.
Terms Administration:
– Manage terms inbox: Manage terms inbox and Zendesk ensuring that all enquiries are dealt with in timely manner. Monitor and respond to requests for information in the customer support Teams group.
– Releasing of credit notes: Release of approved credit notes in SAP and ensuring that customers receive a copy.
– Pricing tool updates: Updating terms master data in Estimating & List price calculator tools.
– Maintain confidentiality and security of customer terms information.