Remote AI-Driven Support Engineer — Client-Facing

PolyAI is expanding its support team to triage feature requests, faults, and more. You will assist clients in updating and fixing their agents, communicating with leadership at global brands, and using AI tools to enhance day-to-day support.

You will own tickets end-to-end, translate requests into AI prompts, and collaborate with services teams to optimise workflows while maintaining high-quality responses.

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