Cloud VoIP Engineer

Fuel Recruitment is working with a leading telecommunications provider that is looking for a Cloud VoIP Engineer to join its growing customer service team in Lincoln.

This is an excellent opportunity for an experienced telecoms professional with strong LG iPECS expertise to support a wide range of cloud-based VoIP and networking solutions for SME customers across the North and Midlands. The successful candidate will play a key role in maintaining high service levels, supporting customer deployments, and delivering technical excellence.

The role is primarily office-based in Lincoln, with approximately one customer site visit per week for installations, troubleshooting, and on-site support.

Key Responsibilities

• Install, configure and maintain telecoms and networking infrastructure including routers, switches, IP phones and wireless access points.
• Manage and update fault tickets, ensuring all activity and progress is accurately documented within CRM systems.
• Respond to customer incidents and service requests within SLA across FTTC, FTTP, leased line, 5G and ADSL services.
• Support customer provisioning, onboarding, number porting and system configuration activities.
• Provide technical support to customers via phone, email and on-site visits, building strong professional relationships.
• Deliver user training and guidance on VoIP and telephony systems, while supporting structured cabling installations and troubleshooting.

Key Skills & Experience

• Proven experience installing, configuring and supporting Cloud VoIP systems.
• Strong understanding of SIP, VoIP technologies and hosted telephony platforms.
• Experience supporting networking equipment including DrayTek, Zyxel, Technicolor, Ubiquiti and TP-Link solutions.
• Excellent troubleshooting skills across telephony, connectivity and networking environments.
• Experience completing structured cabling work, including Cat5/Cat6 termination, patching and patch panel management.
• Strong communication and customer service skills with a customer-first approach.
• Ability to work independently and collaboratively within a team environment.
• Full UK driving licence essential.
• Familiarity with Microsoft 365 and Google Workspace.
• Experience supporting leased line and broadband provisioning.
• Understanding of VLANs, QoS, DHCP, NAT and general network configuration principles.
• Competitive salary of £28,000–£32,000 per annum (depending on experience).
• Quarterly performance incentives.
• Free gym membership after 12 months’ service.
• On-site parking.
• Regular team-building and social events.
• Supportive and friendly working environment.
• Career development and progression opportunities.
• Exposure to a broad range of telecoms and IT technologies.

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