Hospitality Supervisor

We’re looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells. Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift. Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.

What You’ll Be Doing

• Leading shifts and supporting the day-to-day running of the restaurant
• Delivering exceptional customer service and ensuring every guest receives a warm welcome
• Coaching and motivating the front of house team to maintain consistently high standards
• Supporting with team training, development and performance
• Assisting with rotas, stock control and ensuring smooth daily operations
• Handling customer feedback professionally and resolving any issues with confidence
• Ensuring compliance with food safety, licensing and health & safety procedures
• Working closely with the management and kitchen teams to deliver an outstanding dining experience

What we’re looking for

• Previous experience in a hospitality supervisory or team leader role
• A passion for exceptional customer service and creating memorable guest experiences
• A confident leader who enjoys motivating and developing others
• Strong organisational skills and the ability to remain calm in a busy environment
• A hands-on approach with excellent communication skills
• Flexibility to work a rota that includes some evenings and weekends

What we offer

• Competitive salary
• Tronc payments on top of your salary
• A great work-life balance with more sociable opening hours than many hospitality venues
• Medicash healthcare plan
• Pension scheme
• 25 days annual leave plus bank holidays
• Birthday leave
• Reward and recognition schemes
• Paid volunteering days
• Ongoing training and development opportunities
• The opportunity to help launch and grow an exciting new restaurant from the very beginning

#J-18808-Ljbffr…