Customer Service Team Lead – Hybrid (Manchester)

Zopa Bank in Manchester is seeking a Customer Service Team Leader to manage the day-to-day delivery of customer support across our contact centre. You’ll lead a team of agents, coach performance and foster a high-performing culture aligned with our values.

This role focuses on improving service levels for our current account offering, with close collaboration with the product and operations teams. You’ll monitor KPIs, plan resources, and drive continuous improvements using data.

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