Customer Service Coordinator

Position Overview

Customer Service Co‑Ordinator (Hull) – a full‑time role paid £25,000 to £30,000 per annum, depending on experience. 42 hours per week.

Work Hours

Monday to Thursday 7:30am to 4:30pmFridays 7:30am to 4pm

Key Duties

• Sales Support – process orders, prepare quotations, send product information and follow up with prospects.
• Customer Enquiry Management – handle incoming calls, emails and digital enquiries, process orders through Sage, and ensure every customer feels supported.
• Operations Liaison – communicate with suppliers, couriers and internal teams to keep everything moving.
• General Admin – manage inboxes, proposals, service agreements, renewals, lead banks and provide EA support when needed.
• SLT Support – attend meetings, take minutes, build presentations and occasionally support credit control.

Success Criteria

• Orders input into Sage within 2 hours.
• Customer enquiries responded to within 2 hours.
• CRM & Sage records always accurate.
• Customers consistently rating the business as one they’d recommend.
• Hitting or exceeding CS Team KPIs.

Qualifications

• High attention to detail.
• Strong time & task management.
• Excellent communication skills.
• Confidence with computer systems & spreadsheets.
• A positive, adaptable, customer‑first mindset.
• Enjoyment of routine, process and continuous improvement.
• Experience in customer service or credit control is beneficial.

Training & Development

• On‑the‑job training with all teams.
• Product training videos.
• Access to onboarding materials.
• Coaching and development resources.
• Sales training (telephone & face‑to‑face).
• Support for additional study if required.

Benefits

• Excellent basic salary.
• Bonus scheme from year two.
• Daily breakfast & lunch provided.
• Health & wellbeing plan.
• Supportive, friendly team culture.
• Free car parking on site.
• Full training provided.

Why This Role?

You’ll be joining a business that genuinely values customer care, teamwork and continuous improvement. If you’re honest, patient, enthusiastic and love solving problems, you’ll thrive here.

Job Ref: 6SP

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