Role: HomeLink Support Officer
Contract Type: Fixed term contract/Internal secondment opportunity until March 2027
Working Hours: 37 hours per week – Monday – Friday between the hours of 8:30am and 5pm
Worker Type: Hybrid worker
Salary: Grade F – starting salary is £32,597 (level 1) raising to £35,412 (level 4) per annum
Base office: Harvey Road, NG8 3BB
We are looking for a talented individual to join our Housing Options team as a HomeLink Support Officer – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
We are looking for a compassionate, customer-focused HomeLink Support Officer to join Nottingham City Council Housing Services within the Housing Options Team. This is a rewarding role supporting people who may face barriers to accessing social housing through the Nottingham HomeLink Choice Based Lettings scheme.
You will provide advice, guidance and practical support to a diverse range of customers, including vulnerable households, care leavers and people experiencing health, welfare or housing challenges. Working closely with applicants, partner agencies and housing providers, you will help assess housing need, support customers to complete applications and bids, and explore suitable housing options to achieve positive outcomes.
The role involves undertaking home visits, assessing medical and social housing needs, preparing recommendations for rehousing priority, and ensuring customers receive tailored support to access services confidently and independently. You will also work with colleagues and external partners to safeguard vulnerable individuals, maintain accurate records, monitor outcomes and contribute to service improvement.
This is an excellent opportunity for someone with strong communication, problem-solving and partnership-working skills who is committed to delivering an inclusive, high-quality service that helps people find safe, suitable homes and improve their housing prospects.
About You
The ideal candidate will have:
- Substantial experience of working within a housing management environment and an ability to learn
- A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
- Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision
You can find the job description for this post here.
Please note: This role requires an Enhanced Disclosure Barring Service (DBS) check.
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 13th August 2026 (11:59pm) – Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: 21st August 2026 – Please note, this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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