Telecoms 2nd Line Support Engineer (VoIP & Networks)

Radius is seeking a skilled and customer-focused 2nd Line Support Engineer to join our growing team in Crewe. This role handles escalations from 1st Line Support, resolves complex issues, and supports clients plus internal teams with expert advice and troubleshooting.

You will log detailed notes, drive issue resolution with vendors, and contribute to root cause analysis while sharing knowledge to reduce recurring problems. Strong communication and a methodical approach are essential.

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