2nd Line Telecoms Support Engineer – VoIP & Networking

Radius is seeking a 2nd Line Support Engineer to handle escalated technical issues and guide both clients and internal teams toward solution paths. You will troubleshoot complex problems, assist with VoIP systems and Microsoft products, and collaborate with vendors to drive timely resolutions.

The role emphasizes clear communication, documentation, and knowledge sharing with 1st Line Support to reduce recurring issues and improve service quality across critical incidents.

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