Head of Global Event Support – Build 7-Day CX with HubSpot

Prism Digital in London is looking for a Head of Support to build and own the HubSpot Service Hub and outsourced support function from the ground up. You will design SLAs, escalation paths, and a knowledge base across seven days, 10am–midnight operation, with close involvement from Product, Finance and Customer Success teams.

You will manage a multi-channel support desk (phone, email, chat, WhatsApp), define metrics such as CSAT and first-response times, and align the outsourced partner with a

#J-18808-Ljbffr…