Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor to join our client’s busy customer contact team on a temporary basis.
You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.
Package for a Customer Service Advisor:
Salary: 12.74-13.46 per hour, depending on experience Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week Contract: Temporary Location: Bath, hybrid
- Varied, multichannel customer service role
- Opportunity to develop your complaint-handling and problem-solving experience
- Supportive and collaborative working environment
- Saturday shifts balanced with a weekday off
Key Responsibilities of a Customer Service Advisor:
- Responding to customer enquiries through telephone, email, live chat and social media
- Providing accurate information about products, orders and installations
- Taking ownership of customer enquiries through to resolution
- Handling complaints professionally and working towards first-contact resolution
- Contacting customers to arrange installations, explain the process and answer questions
- Listening carefully to customers and identifying the most appropriate solution
- Communicating complex information in a clear and accessible way
- Contributing ideas to improve processes across the team and wider business
- Sharing useful information with colleagues and updating internal knowledge systems
- Maintaining a professional, empathetic and positive approach throughout every interaction
Key Skills and Experience of a Customer Service Advisor:
- Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
- Experience handling complaints and taking ownership through to resolution
- Confident and professional verbal and written communication skills
- Strong listening and questioning skills
- Ability to simplify complex information and explain it clearly
- Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
- Good problem-solving skills and a proactive attitude
- Working knowledge of Microsoft Office
- Positive, can-do approach with a willingness to learn and develop
If you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!
Red Recruitment (Business)
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