Interim Housing Manager
North West
6 Months
£300 per day (Inside IR35)
MRG is working with a respected Housing Association in the North West to appoint an experienced Interim Housing Manager for an initial six-month assignment.
Responsibilities –
Lead and manage the day-to-day delivery of housing management services
Ensure high levels of customer satisfaction and service performance across tenancy and neighbourhood services
Support the delivery of tenancy sustainment initiatives
Oversee the effective management of anti-social behaviour cases, tenancy breaches and complex safeguarding issues
Develop and maintain strong working relationships with local authority partners, support agencies and community organisations
Support the implementation of service improvement initiatives and customer engagement activities
Provide leadership, coaching and performance management to housing staff
Ensure accurate record keeping and compliance with organisational policies and procedures.
Person Specification –
Significant experience within social housing, housing management and neighbourhood services.
Proven track record of leading operational housing services and managing frontline teams.
Strong knowledge of tenancy management, ASB, safeguarding and customer-focused service delivery.
Experience of working collaboratively with local authorities and external partners.
Ability to manage complex cases and make sound operational decisions.
Experience of driving performance improvement and managing KPIs.
Strong stakeholder management and communication skills.
CIH qualification preferably
…