Senior Customer Service Advisor – Coaching & 24/7 Support

Pinnacle Group in Chelmsford is seeking a skilled Customer Service Advisor to join our 24/7 Pinnacle Connect contact centre. You will support and develop a team of Agents, handling enquiries via phone, email and digital channels, and contribute to high service levels and customer satisfaction.

The role blends frontline customer service with leadership duties, including coaching, mentoring and escalation support, while ensuring CRM records are up-to-date and processes are followed.

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