Publishing Platform Service Analyst (Hybrid, Oxford)

Oxford University Press is seeking a Service Analyst to triage issues, perform root cause analysis and deliver BAU changes. You will work with platform developers, internal teams and partners to ensure high-quality services for customers and colleagues.

The role sits in the Product Operations team with a focus on continual improvement, knowledge transfer, and coaching. A hybrid policy requires a minimum of 2 days per week in the Oxford office, with a discretionary annual payment and pension

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