Full-time, PermanentPortsmouth | Office-based with travel to other offices£30,000 – £32,000
About the role
We’re looking for a proactive IT Support Engineer to join our growing IT team at Reassured.
This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You’ll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems.
Working as part of a collaborative IT team, you’ll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.
Responsibilities
What you’ll be doing
- Providing 1st and 2nd line support across hardware, software, network and user issues.
- Managing support tickets, prioritising incidents and ensuring timely resolution.
- Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
- Troubleshooting hardware, software and network issues both remotely and on‑site.
- Supporting users across multiple office locations.
- Setting up new starters, user accounts, permissions and access rights.
- Assisting with technology rollouts, upgrades and business change projects.
- Creating and maintaining support documentation and user guides.
- Escalating complex issues where appropriate and following established support processes.
- Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives.
Qualifications
What we’re looking for
- Experience supporting users within a Windows environment.
- Strong troubleshooting and problem‑solving skills.
- Good understanding of desktop hardware, operating systems and networks.
- Excellent communication skills and the ability to explain technical concepts to non‑technical users.
- Strong customer service skills and a positive, can‑do attitude.
- Ability to prioritise workload and manage multiple issues at once.
- A genuine interest in technology and a desire to continue learning and developing.
Nice to have
- Experience with Jira or another IT ticketing system.
- Understanding of ITIL principles.
- Relevant IT certifications or qualifications.
- Experience supporting a multi‑site business.
At Reassured, technology plays a key role in supporting our people and customers. You’ll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported.
Benefits include:
- Employee Assistance Programme
- Enhanced maternity leave
- Medical cash plan
- Virtual GP
- Enhanced annual leave with length of service
- Death in service (3x basic salary)
- Free parking
- Referral scheme (up to £2,400 per referral)
- Incentives including annual trips abroad
If you’re passionate about technology, enjoy solving problems and take pride in delivering excellent support, we’d love to hear from you.
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