Join a growing, family-owned engineering business with a loyal and growing customer base
Office-based role on the Wirral, completely inbound activity
Varied position combining customer service, sales support, and coordination
Friendly, close-knit team with regular social events
Customer Account Manager
The Role:
- Prepare and issue accurate quotations
- Manage inbound telephone and email enquiries from customers and suppliers
- Process customer orders
- Provide product and pricing information to customers.
- Build and maintain strong customer relationships through excellent customer service.
- Liaise closely with the warehouse and inventory teams to ensure orders are fulfilled and delivered on time.
- Resolve customer queries and identify suitable solutions.
- Working hours 8.30am – 5.00pm
Requirements:
Around 2 years experience in a B2B customer service or sales role
Strong organisational skills and attention to detail
Confident, engaging telephone manner
Must have strong IT skills, intermediate Excel
A team player who enjoys a collaborative environment
The Package:
27,000 – 33,500 basic salary (DoE)
21 days holiday increasing by one every year + Bank Holidays
Bonus scheme after qualifying period
Free onsite parking
The Company:
A well-established and expanding global manufacturer of industrial electrical products, supporting electrical contractors and manufacturers across multiple sectors. Known for exceptional service, strong values, and a supportive team culture.
Location: Birkenhead, Ellesmere Port, Runcorn, Chester