Export Sales Administrator

Our Client are an international distribution company based on the outskirts of Preston and are looking for a Export Sales Coordinator/Administrator to join their team.

The client operates worldwide and the UK division supplies products to both the UK and Europe and further afield if required.

Responsibilities in the role

e-Commerce Account Management

• FBA stock replenishment and shipping arrangements
• Stock and financial reconciliation report for finance
• Order invoicing
• Manage Replyco messages and customer enquiry & feedback
• Customer returns processing

B2B Account Management

• Customers/agent communications
• Setting up new customers price lists + New customer welcome pack
• Providing customer quotation regularly + Updating and Maintaining Customer Price Lists
• Back orders follow ups and updates

Product Management

• Competitor Market Price info research/Data gathering
• Product Cross referencing
• Promoting new product range

Reports & Analysis Support to Sales Team

• Sales reports
• Sales figures analysis
• Cost/Price reduction requests
• Gross Margin report analysis
• Analysing product movement
• Product forecast
• Annual budget preparation
• Answering any Directors’ queries

Admin/ Customer Service

• Raising orders for UK, Export and e-commerce customers in a timely manner
• Dealing with customer enquiries by email and phone
• Dealing with any queries from sales managers.
• Main point of contact for customer service issues
• Arranging transportation for UK and European customer orders.
• Issuing documentation for transportation and export.
• Document Filing/Archiving
• General office duties such as answering the phone and other duties assigned by the management

Skills/Experience Required

• Experience and a good understanding of European Road Freight Operations including Incoterms and the relevant documentation required for Export would be preferred
• Attention to Details, self motivated, able to multi-task
• Good Microsoft office skills and used to working on various systems

Benefits

• 31 days holidays
• Pension Scheme
• Free Car Parking
• Hours of Work 8.30 – 5.00 (flexible on occasions)

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.

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