Operations Manager
Location: Bedford
Salary: £32,000 – £40,000 per annum
Full‑time, Monday to Friday, 9:00 am – 5:00 pm (30‑minute lunch)
Are you an experienced Operations Manager with a background in printing and mailing?
Do you thrive in a fast‑paced environment where multitasking and strong discipline are key?
The Role
We are looking for a dedicated Operations Manager/Business Manager to oversee the daily running of our clients Bedford‑based operation. This is a critical position responsible for managing client contacts, ensuring smooth operational workflows, and driving efficiency through new system implementations. You will play a pivotal role in introducing bespoke systems and maintaining key relationships, particularly with the Senior Management Team, who lead performance reviews and business strategy.
Key Parts
- Manage daily operations ensuring all processes run seamlessly
- Lead the introduction and adoption of systems
- Maintain strong client communication primarily via telephone introductions
- Oversee data‑driven decision making and operational reporting
- Coordinate monthly Health & Safety checks, HR forms, and 6‑monthly audits
- Work closely with off‑site HR to ensure compliance and documentation
- Support a small team of 11 staff plus temporary workers as needed
- Ensure confidentiality and maintain key internal relationships
What we need from you
- Proven background in printing and mailing operations (desirable)
- Strong organisational and multitasking abilities
- Proficient with office software and Warehouse Management Systems (WMS)
- Excellent communication skills, especially over the phone
- Disciplined and self‑motivated approach
- Ability to manage operational challenges and system transitions effectively
Benefits
- 20 days annual leave, increasing to 25 days with service
- Paid sickness allowance
- Mileage reimbursement
- Supportive work environment with scope for professional development
If you are ready to take ownership of operations and drive success in a growing company, apply now!
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