Hotel Indigo Liverpool – Front Office Manager
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and responsive to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team, building a high performing team across the division as a measure of success.
Responsibilities
Lead the front office team and drive standards to deliver an exceptional guest experience.
Monitor guest satisfaction, set departmental targets, and implement actions to improve performance.
Provide leadership with clear vision and commercially informed decision making.
Collaborate with other departments to ensure seamless guest journeys and operational efficiency.
Working hours
We are open 7 days a week, 365 days a year. We require flexibility for a range of shifts and days. Shift patterns and contracted hours can be discussed at interview. The hotel is typically busier during evenings and weekends.
Employee benefits
Exclusive discounts for you, your friends and family
Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.
Health and wellbeing
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign.
Access to the Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.
Career growth
Fully funded apprenticeship programmes.
Internal development programmes designed to help you grow within your role.
Monthly and annual team member service awards to recognise and celebrate achievements.
Equal opportunity We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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