Senior Airport Lead Agent – Special Assistance

ABM at Heathrow Airport is seeking a Lead Agent to be a customer service specialist and a visible focal point for colleagues, airlines and passengers. You will use your expertise to deliver the highest level of care, guiding high-profile passengers through the terminal and onto aircraft, while mentoring newer agents.

You will manage high-volume special assistance flights, ensure safe handling of baggage and mobility aids, and assist with journey tracking on PDAs.

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