MSP Service Desk Manager — Lead 24/7 IT Support

Rise Technical Recruitment Limited in London is seeking a Service Desk Manager to lead a growing MSP service desk on-site four days a week with Friday WFH. The role offers £50,000–£65,000 plus 25 days of holiday, pension, and clear career progression.

You will drive service excellence, oversee SLA performance, and develop a high-performing team while scaling a 24/7/365 support operation and ensuring top-tier customer satisfaction.

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